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Major Insights

by Dan Simms, on May 22, 2019 11:13:00 AM

I spent several years as a professional interim earlier in my career. I was often parachuted into a role with little to no notice to rescue a failing programme or …

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Topics:CommunicationITIncident CommunicationsBest Practices

by Dan Simms, on May 17, 2019 10:21:00 AM

Before WannaCry and NotPetya, most organisations didn't think they could ever find themselves in a position where they could lose everything. WannaCry and NotPetya changed all that - imagine for a …

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Topics:CommunicationITIncident CommunicationsBest Practices

by Abbie-Lee Hollister, on Feb 21, 2019 9:51:00 AM

Reducing alert fatigue can sometimes feel a challenge, but it's time to take action and suppress the noise. The benefits of reducing alert fatigue are almost endless, better engagement from …

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Topics:CommunicationITIncident CommunicationsBest Practices

by Abbie-Lee Hollister, on Feb 12, 2019 11:57:14 AM

Underestimating how important your incident communication is can cause major problems for your business, and huge damage to your brand. When you're faced with incidents in your organisation, it's sometimes …

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Topics:CommunicationIncident PlanningBest Practices

by Abbie-Lee Hollister, on Feb 8, 2019 11:27:00 AM

Want to make sure that you're as prepared as you can be for when a major incident hits your business? Major incidents have the ability to cause serious damage to …

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Topics:CommunicationITIncident Planning

by Abbie-Lee Hollister, on Feb 6, 2019 10:00:44 AM

The key aspect of incident management is clear and effective communication. Effective communication is fundamental in any major incident, having an incident communications tool simplifies the process - making it easy to …

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Topics:CommunicationITIncident Communications

by Abbie-Lee Hollister, on Jan 31, 2019 4:29:28 PM

Every environment is different, but there are best practices to adopt across every industry. As every environment is different, this certainly isn’t the ultimate guide to incident communications. But we …

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Topics:CommunicationITIncident CommunicationsIncident Planning

by Abbie-Lee Hollister, on Jan 28, 2019 12:30:00 PM

There are a hundred things that go through your head when systems run into trouble. Can it be fixed? Is it business critical? How many people are affected? On top …

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Topics:CommunicationITIncident Communications

Major Insights

Find our useful guides and tips for incident communication planning and management in your organisation. 

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