4 things you MUST address in your incident management policy
by Dan Simms, on Nov 27, 2019 3:42:27 PM
be provided and when updates should be
You should of course also consider how your team validates, and confirms closure of an incident - and how this is then distributed to your colleagues, pupils and clients. Clearly the application of a workaround or temporary fix should be communicated to stakeholders but you should detail in your documented incident management policy as to when to close the incident.
No longer is it as simple as broadcasting the circumstances of the incident, a fit-for-purpose major incident communication policy should include all of the details listed above, including who should be notified and how, along with updating information and closing an incident.
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